Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below to ensure a smooth return process.
1. Eligibility for Returns
- Lingerie: Due to health and hygiene reasons, we do not accept returns or exchanges on lingerie items unless they are unopened and in their original packaging. Please ensure that items are unworn and unused before returning them.
- Adult Toys: For health and hygiene reasons, adult toys are non-returnable once opened. We can only accept returns of unopened and sealed products.
2. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at [your contact email] within 14 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once we approve your return request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s). Please do not send items back without an RMA number.
- Shipping Returns: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return is received.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
- Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [your contact email] with your order number and details of the issue. We will arrange for a replacement or refund, including any return shipping costs if applicable.
5. Final Sale Items
Certain items are marked as final sale and are not eligible for return or exchange. These items will be clearly indicated on our website.
6. Contact Us
If you have any questions or need assistance with our return policy, please contact our customer service team at [your contact email] or [your customer service phone number].
Thank you for shopping with us. We appreciate your understanding and cooperation!